Refunds & Cancellations Policy

1. Overview

At ANOQR, we are committed to providing high-quality services. This policy outlines the terms under which refunds and cancellations are processed.

2. Internship Programs

Refund Eligibility

• Refunds are available within 7 days of enrollment.
• No content, lessons, or course materials must have been accessed.
• Refund requests are processed within 7-10 business days.

Non-Refundable Cases

• If any course content has been accessed or downloaded.
• If more than 7 days have passed since enrollment.
• If the internship certificate has been issued.

3. Courses & Learning Programs

Refund Eligibility

• Refunds are available within 14 days of purchase.
• Less than 20% of course content must have been completed.

Non-Refundable Cases

• If more than 20% of the course has been completed.
• If the course completion certificate has been issued.
• If the course was purchased using promotional/discounted pricing.

4. Membership Plans

Refund Policy

• Membership fees are non-refundable once activated.
• Upgrades between tiers are non-refundable.
• Unused membership periods are forfeited upon cancellation.

5. Franchisee Applications

• Application fees are non-refundable under any circumstances.
• This applies to National, State, District, and Regional franchise applications.

6. Brets-Anoqr Scholarship Exam

The Brets-Anoqr Scholarship Exam is conducted by Brets Pvt Ltd (BRETS English Academy, Kochi) with ANOQR. The exam fee shown on the registration page is paid to ANOQR.

• The exam fee is not refundable once the exam has been started.
• A completed payment that did not show as confirmed is confirmed automatically within a few minutes. If money was debited but the payment never completed, the bank returns it, usually within 5–7 working days.
• If a technical fault on our side stops an exam, contact us; we may reset the attempt so the student can sit again.
• The full rules, including awards and re-attempts, are at anoqr.com/scholarship/rules.

7. Cancellation Policy

How to Cancel

To cancel a service or request a refund:

1. Email us at [email protected]
2. Include your order ID, email address, and reason for cancellation.
3. Our team will respond within 48 hours.

Processing Time

• Approved refunds are processed within 7-10 business days.
• Refunds are credited to the original payment method.

8. Payment Methods

We accept payments via:

• Credit/Debit Cards
• UPI (Unified Payments Interface)
• Net Banking
• Wallets

All payments are processed securely through Razorpay payment gateway. All prices are displayed in Indian Rupees (INR).

9. Contact Us

For refund requests or cancellation inquiries:

• Email: [email protected]
• General Inquiries: [email protected]
• Website: www.anoqr.com