ANOQR Market Legal & Compliance

Terms, Policies & Disclaimers

Official legal policies, seller rules, privacy assessments, and marketplace disclosures for ANOQR Market.

Core Marketplace Business Model Disclosure

“ANOQR provides the digital platform for publishing listings. ANOQR does not purchase, sell, own or take title to goods or services advertised by users and does not receive the underlying sale consideration between buyers and sellers.”

Policy Navigation

Need Legal Help?

Reach our Nodal Grievance Redressal Officer at:

[email protected]

Grievance & Contact Mechanism

Last Updated: August 10, 2026 · Official Policy Document

Statutory Grievance Redressal Officer details, response SLAs, and Notice & Takedown instructions.

1. Statutory Grievance Redressal Officer Details

In accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and Consumer Protection (E-Commerce) Rules, 2020, the contact details of the Grievance Officer for ANOQR Market are published below:

Grievance Officer Name

Nodal Grievance Redressal Officer, ANOQR Legal & Compliance

Email Address

[email protected] / [email protected]

Corporate Office Address

ANOQR Legal & Compliance Division, Corporate Office, Kochi, Kerala, India - 682001

Working Hours

Monday through Friday, 09:30 AM to 06:00 PM IST

2. Response & Resolution SLA

ANOQR is committed to resolving user complaints and legal notices promptly:

Acknowledgment: Every grievance or complaint received will be acknowledged with a unique ticket number within 24 to 48 hours.
Resolution / Investigation Status: Grievances will be investigated and addressed within fifteen (15) business days from the date of receipt.

3. Notice & Takedown Procedure

If you are a copyright owner, trademark holder, law enforcement authority, or user who believes that a listing on ANOQR Market infringes your intellectual property, violates law, or contains prohibited content, please send a written Notice containing:

URL or exact listing ID of the allegedly non-compliant item.
Description of the right infringed or statutory provision violated.
Proof of ownership or legal authorization (for trademark/copyright claims).
Your full contact details (Name, organization, phone number, official email).

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